{"product_id":"difficult-conversations","title":"Difficult Conversations","description":"\u003cb\u003eThe 10th-anniversary edition of the \u003ci\u003eNew York Times\u003c\/i\u003e business bestseller-now updated with \"Answers to Ten Questions People Ask\" \u003c\/b\u003e \u003cp\u003e\u003c\/p\u003e We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you \u003ci\u003eGetting to Yes, Difficult Conversations\u003c\/i\u003e provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: \u003cp\u003e\u003c\/p\u003e\u003cb\u003e- \u003c\/b\u003eDecipher the underlying structure of every difficult conversation\u003cbr\u003e\u003cb\u003e- \u003c\/b\u003eStart a conversation without defensiveness\u003cbr\u003e\u003cb\u003e-\u003c\/b\u003e Listen for the meaning of what is not said\u003cbr\u003e\u003cb\u003e- \u003c\/b\u003eStay balanced in the face of attacks and accusations\u003cbr\u003e\u003cb\u003e- \u003c\/b\u003eMove from emotion to productive problem solving","brand":"Penguin Books","offers":[{"title":"Default Title","offer_id":50804529791208,"sku":"9780143118442","price":18.0,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0810\/9539\/3512\/files\/imageloader_2d7a17c4-17a4-46c3-a455-6b47dc955279.jpg?v=1790299995","url":"https:\/\/kuumba-47muwsn1.myshopify.com\/products\/difficult-conversations","provider":"Kuumba","version":"1.0","type":"link"}